Shipping and returns

Payment can be made with major credit cards and digital wallets;

MasterCard, Maestro, Visa, Visa Electron, JCB, AMEX, American Express, Bancontact, iDEAL, Shop Pay, Apple Pay, Google Pay and PayPal. 

Payment will be debited and cleared from your account upon dispatch or reservation of your order by Monies.

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Monies, we will not be liable for any delay or non-delivery.

We will take all reasonable care, in so far it is in our power to do so, to keep the details of your order and payment secure, but we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Please note that all orders placed on www.monies.com will ship directly from Denmark. Orders are shipped with UPS, FedEx, DHL, PostNord and GLS.

For all Non-EU orders local customs, taxes and fees may apply, which are not included in the total price.

Upon receipt local custom duties, taxes and fees may apply, which are not included in the price or shipping expenses. You may contact your local customs office for information regarding shipping from the EU to your country.

UPS, FedEx and DHL will act as a broker in collecting any customs due and may require additional information including personal tax ID.

Please contact us if you are in need of more information at info@monies.com

Please note that we currently are not offering delivery to Russia.

Here’s how to proceed with a refund for your Monies order:

1. Notify Us: Email us at info@monies.com before returning any items, and confirm whether you choose Return Option 1 or 2.
2. Condition of Items: Ensure all items are in unused condition with the original Monies hangtag attached.
3. Return Deadline: Items must be returned within 14 days of delivery.
4. Packaging: Ship the items in the original packaging and jewellery box.
5. Return Costs: Monies does not cover return costs. See the return options and fees below.

Return Options:

• Option 1: Monies-Handled Return

  • A fee of 25 EUR (Non-EU) or 20 EUR (EU) will be deducted from your refund.
  • We will email you a UPS return label (including customs documents for non-EU returns). Print the label, attach it to your package, and drop it off at your nearest UPS location.

• Option 2: Self-Handled Return

  • Use your preferred courier and cover the shipping costs directly. Please follow the guide below.

Return guide Option 1: Monies-Handled Return Guide

1. Print the Return Label
   Download and print the shipping label.
2. Prepare Your Package
   Securely pack the item(s) in the original Monies jewellery box with. Ensure everything is properly sealed and protected.
3. Attach the Label
   Affix the printed return label to the outside of your package. Ensure it's clearly visible.
4. Drop Off at UPS
   Bring your package to your nearest UPS location. You can find the closest drop-off point on the UPS website.
5. Only NON-EU returns. Print Proforma Invoices
   For non-EU returns, please remember to print 3 copies of the proforma invoice, which is attached in this e-mail. These must be handed over to UPS when you drop off your package.

Return guide for Option 2: Self-Handle Return:

1. Packaging: Pack the jewellery carefully in the original box/packaging.
2. Shipping Address:
   • Monies. Nordre Toldbod 17. 1259 Copenhagen K. Denmark, Attn: Returns, info@monies.com +45 33913333.
3. Tracking: Provide a tracking number if available. Without it, we cannot process a refund if the package is lost.

For non-EU returns (proforma invoice):

• Include a proforma invoice stating:
  • Reason for export: Returned goods
  • Original outbound tracking number
  • Description of goods: (e.g., Necklace, Acacia wood and gold-foil)
  • Value: (e.g., 150 EUR)
  • Origin: Denmark

Once we receive the item(s), we’ll process your refund within 2-3 business days to your original payment method.

Remember, items purchased on www.monies.com are eligible for a full refund within 14 days of delivery. If you have any questions, please contact us at info@monies.com.

For all Non-EU orders local customs, taxes and fees may apply, which are not included in the total price.

Upon receipt local custom duties, taxes and fees may apply, which are not included in the price or shipping expenses. You may contact your local customs office for information regarding shipping from the EU to your country.

UPS, FedEx and DHL will act as a broker in collecting any customs due and may require additional information including personal tax ID.

Please contact us if you are in need of more information at info@monies.com

Brazil
To pass customs/duty in Brazil, you must add your CPF/CNPJ to the order notes at check out.

China/South Korea
To pass customs/duty, you must add your Resident ID number in order notes at checkout.