Shipping and returns

Payment can be made with major credit cards and digital wallets;

MasterCard, Maestro, Visa, Visa Electron, JCB, AMEX, American Express, Bancontact, iDEAL, Shop Pay, Apple Pay, Google Pay and PayPal. 

Payment will be debited and cleared from your account upon dispatch or reservation of your order by Monies.

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Monies, we will not be liable for any delay or non-delivery.

We will take all reasonable care, in so far it is in our power to do so, to keep the details of your order and payment secure, but we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Please note that all orders placed on www.monies.com will ship directly from Denmark. Orders are shipped with UPS, FedEx, DHL, PostNord and GLS.

For all Non-EU orders local customs, taxes and fees may apply, which are not included in the total price.

Upon receipt local custom duties, taxes and fees may apply, which are not included in the price or shipping expenses. You may contact your local customs office for information regarding shipping from the EU to your country.

UPS, FedEx and DHL will act as a broker in collecting any customs due and may require additional information including personal tax ID.

Please contact us if you are in need of more information at info@monies.com

We offer secure and fast complimentary worldwide shipping on all orders over €500

Please note that we currently are not offering delivery to Russia.

 Holiday shipping and returns 2023:  

All items purchased on www.monies.com have a 14 days full refund policy from the date of delivery. Contact us directly at info@monies.com if you wish to refund your purchase. 

Remember to attach your receipt of purchase (packing slip) or note your order no. when contacting us about a refund.

Monies does not cover return shipping costs for refunds. 

Guide to refund/return shipping:

1. Kindly fill out the packing slip from the order and include with the return item(s).

2. Please pack the jewellery very carefully/tight in paper / bubble wrap.

3. When we receive the item(s) we will make the refund using same payment method when purchased. Allow 2-4 business days for refund transfer.  

Return shipping address:

Monies
Nordre Toldbod 17. 1259 Copenhagen K. Denmark
Att. Return
info@monies.com / +45 33913333

Please provide tracking no. if available.

(Whitout tracking no. we cannot make the refund if the package is lost in transit).

Return shipping from NON-EU countries / USA

Always remember to include proforma invoice stating: 

"Return of goods to original sender. No commecial value"

If possible please reference the original tracking / AWB no. 

HTS/Tariff code: 7117.90 jewellery 

For all Non-EU orders local customs, taxes and fees may apply, which are not included in the total price.

Upon receipt local custom duties, taxes and fees may apply, which are not included in the price or shipping expenses. You may contact your local customs office for information regarding shipping from the EU to your country.

UPS, FedEx and DHL will act as a broker in collecting any customs due and may require additional information including personal tax ID.

Please contact us if you are in need of more information at info@monies.com

Brazil
To pass customs/duty in Brazil, you must add your CPF/CNPJ to the order notes at check out.

China
To pass customs/duty in China, you must add your Resident ID number in order notes at checkout.